Support

Phintraco Technology Support Services are focused on providing round-the-clock business services that decrease and in cases even eliminate the need for critical business recovery instances.

Customer Support Service & Retention Strategy

As a part of the Phintraco Technology Customer Support Service and Retention Strategy, we also provide our customers with:

  • Regular Quarterly Product/Solution Updates to enhance knowledge and awareness of our Product Road Map.
  • Customer Satisfaction Survey, to listen to our customer’s feedback in order to improve our services.
  • Regular Customer Networking/Gathering to improve our customer relationships
  • Monthly Bulletin/Phintraco News  to inform customers of our:
    • Achievements
    • Successes
    • Events
    • New Products
    • Solution Trends
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The Phintraco Technology Support Service

  • Available as a yearly subscription, the Phintraco Technology Support Service is an all-inclusive support service that combines both specific IT solutions as well as services in order to maintain the required environment at the customer’s end.
  • Delivered in partnership with its technology providers, this support service is aimed at reducing user costs, increasing strategic focus on the customer’s main business and helping to increase the performance of the customer’s system environment.

The Phintraco Technology Support Plan

The Phintraco Technology Support Plan provides you with 24/7 support availability, allowing you, our customers, to get the most out of your investment.  With this plan, you can relax knowing your support needs are covered around the clock and that your business will run smoothly.

The Phintraco Technology Support Plan provides:

  • Multi-channel customer service through phone, email, facsimile and any other electronic means.
  • 24-hour Hotline Support via 62-21-25556177. Customers are able to call round the clock for trouble shooting or support.
  • Trouble/request ticketing using Siebel. Any progress on the request will be noted and updated to the customer.
  • Good response time for critical, major or minor  requests. Commitment for response and resolution time.
  • Certified engineers to support customers for every product. Every engineer has the capability to access online internet (Modem GSM) and to access VPN for update system ticketing & database.
  • A certificate of International Standard for IT Tools for every tool for implementation.
  • Preventive maintenance to check the health of the system, measure and analyze traffic.
  • Regular monthly reports are generated as a by-product of the onsite preventive maintenance. The report will explain the health of the system and also give traffic analysis and recommendations.
  • Regular monthly meetings with the customer to provide updates for their requests, troubleshooting progress for the problem, update new features, products or information.
  • Minimal stock level for maintenance to prevent service interruption.

000-017   000-080   000-089   000-104   000-105   000-106   070-461   100-101   100-105  , 100-105  , 101   101-400   102-400   1V0-601   1Y0-201   1Z0-051   1Z0-060   1Z0-061   1Z0-144   1z0-434   1Z0-803   1Z0-804   1z0-808   200-101   200-120   200-125  , 200-125  , 200-310   200-355   210-060   210-065   210-260   220-801   220-802   220-901   220-902   2V0-620   2V0-621   2V0-621D   300-070   300-075   300-101   300-115   300-135   3002   300-206   300-208   300-209   300-320   350-001   350-018   350-029   350-030   350-050   350-060   350-080   352-001   400-051   400-101   400-201   500-260   640-692   640-911   640-916   642-732   642-999   700-501   70-177   70-178   70-243   70-246   70-270   70-346   70-347   70-410   70-411   70-412   70-413   70-417   70-461   70-462   70-463   70-480   70-483   70-486   70-487   70-488   70-532   70-533   70-534   70-980   74-678   810-403   9A0-385   9L0-012   9L0-066   ADM-201   AWS-SYSOPS   C_TFIN52_66   c2010-652   c2010-657   CAP   CAS-002   CCA-500   CISM   CISSP   CRISC   EX200   EX300   HP0-S42   ICBB   ICGB   ITILFND   JK0-022   JN0-102   JN0-360   LX0-103   LX0-104   M70-101   MB2-704   MB2-707   MB5-705   MB6-703   N10-006   NS0-157   NSE4   OG0-091   OG0-093   PEGACPBA71V1   PMP   PR000041   SSCP   SY0-401   VCP550   400-101   70-411   9L0-012   OG0-093   642-732   9L0-012   M70-101   LX0-104   70-246   70-483   70-347   640-916   350-029   000-104   PMP   642-999   350-080   LX0-103   1Z0-804   1Z0-051   70-246   200-355   000-089   70-534   1Z0-144   1Z0-804   200-125  , 3002   000-080   070-461   1V0-601   220-802   EX300   70-462   ADM-201   1Z0-803   OG0-091   352-001   EX200   JN0-102   210-260   2V0-621D   400-051   100-105  , 200-125  , 070-461   ICBB   70-346   350-029   000-080  

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