Articles

In the current digital era, companies are getting more competitive, competing to win the best position in their industry. Companies must continuously innovate to create the best business for [...]

Technology is developing very fast. Technological developments make various kinds of IT infrastructure more straightforward and faster. Companies must continuously follow technological [...]

The COVID-19 pandemic is predicted to continue until 2022 and will still impact society’s lives, especially for the economic and business sectors. Technological developments during the [...]

The COVID-19 pandemic has forced companies to implement digital-based services. Many companies are starting to develop digital services to make business processes easier for customers. In this [...]

In recent years, many companies have accelerated their digital transformation. This acceleration happened due to the COVID-19 pandemic. It making almost all activities must be carried out at home [...]

Poor contact center services will reduce the company’s value in the eyes of customers. Customers who reach the contact center want their problems to be resolved properly and quickly. [...]

Technological advancements continue to arise over time, especially when the pandemic happens—it drives technology to develop faster than before. Therefore, companies must be able to continuously [...]

Current community activities tend to be dense with fast-paced movements. Therefore, the company has new demands in terms of its service. Companies must provide fast service, especially in the [...]

Quality monitoring is one of the essential elements needed to measure the contact center’s performance. Quality monitoring helps measure the success of a contact center because companies [...]

Every company has a product or service that must be marketed well to respond and generate revenue as desired. To achieve this, companies need to prepare the right strategy to boost customer [...]