Archives

The advancement of technology affects many industries, including their contact center services. Contact centers currently rely on various technology tools to fulfill the increasing customer [...]

Every company has a product or service that must be marketed well to respond and generate revenue as desired. To achieve this, companies need to prepare the right strategy to boost customer [...]

Cited from research conducted by Verint, almost 90% of customers say that good service can build a brand’s positive image (reputation). Referring to the research results, we can conclude [...]

During Covid-19 pandemic, all consumers have started to engage with brands that provides digital services. Knowing that consumers habits are about to change, the need to modernize the contact [...]

Many people may look at omnichannel and multichannel and assume that they mean the same thing and strategy. Sometimes, it is used interchangeably, with the same intention. Both omnichannel or [...]

Customer experience is a key success factor that determines customer satisfaction rate and brand loyalty. It is the only factor that leaves a positive lasting impact on the customer’s mind. [...]

Talking about customer engagement, we need to know first about the meaning of customer engagement. What is customer engagement? Customer engagement is a business communication and interaction [...]

Avaya yang merupakan produk dari Phintraco Technology, anak perusahaan Phintraco Group, baru saja mengumumkan solusi nya bernama Avaya Ava. Solusi cloud Artificial Intelligence (AI) ini mendukung [...]