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Nowadays, having a good contact center operations is not only an option, but it is a must. Along with technological advancement in business operations, contact center holds a key role for [...]

Did you know the differences between digitization, digitalization, and digital transformation? Many people confuse them with each other. Sometimes even interchangeably, which is a mistake. In [...]

The events and changes in the business world throughout 2020 have given their contribution to the technology-related predictions for 2021, such as cloud computing trends. In the past few years, [...]

In the past six months, the pandemic forced businesses to digitally transform. Many companies are shifting their digital transformation programs during pandemic into high gear and have already [...]

Customer experience is a key success factor that determines customer satisfaction rate and brand loyalty. It is the only factor that leaves a positive lasting impact on the customer’s mind. [...]

19 November 2020 – Phintraco Group Participates in the annual event held by Indonesia Contact Center Association (ICCA) titled “The Best Contact Center Indonesia 2020” through its two [...]

As technology moves so quickly in today’s digital era, it has radically transformed customer behavior as well as business operations. Now every customer can easily find out information about a [...]

To provide excellent customer service, a company must first build the right strategy. One of the best way to determine the right customer service strategy for your business is to know the [...]

6 October 2020 – Today, Phintraco Group participated in the annual event named “Indonesia Knowledge Forum (IKF) IX – 2020” that held by BCA Learning Service. This year, the event of Indonesia [...]

In the past few years, cloud computing benefits for business have brought a significant transformation for all across, irrespective of industry and size of the companies. Cloud computing means [...]